Safety Policy

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Our Safety Commitment

At RideGuard, safety isn't a feature — it's the foundation. We build every part of the app with one goal: giving families the visibility and tools they need to ride with confidence. That means real-time awareness for parents, independence for riders, and a shared understanding of what responsible riding looks like.

This policy outlines what we expect from every parent, guardian, and rider in the RideGuard community, and what you can expect from us in return.

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Required Safety Gear

All riders using RideGuard-connected vehicles must wear appropriate protective gear before every ride. The following are non-negotiable:

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Age and Supervision Requirements

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Safe Zones and Speed Limits

We encourage every family to configure Safe Zones and speed limits in the RideGuard app before any ride begins. These tools work best when they're set up in advance — not after an incident occurs.

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Emergency Situations

RideGuard includes a one-tap SOS feature that immediately alerts all family members with the rider's live location. Here's how to use it correctly:

• Hold the SOS button for 3 seconds to trigger an emergency alert. This prevents accidental activation.
• All guardians in your family circle will receive a push notification with the rider's exact GPS coordinates immediately.
• Always call 911 first in a life-threatening emergency. RideGuard SOS is a family notification tool — it does not contact emergency services on your behalf.
• Parents should confirm emergency contact details and ensure all family members know how to use the SOS feature before a ride begins.

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Responsible Riding Standards

Every rider and guardian in the RideGuard community agrees to uphold these standards:

• Obey all local laws — riding ordinances, traffic rules, speed limits, and age requirements vary by location. You are responsible for knowing and following the laws where you ride.
• Never ride distracted — phones should be mounted and in Do Not Disturb mode while riding. RideGuard runs in the background — there is never a reason to look at your phone while moving.
• No stunts in unsanctioned areas — wheelies, jumps, and other tricks should only be performed in designated areas with proper supervision and protective gear.
• Maintain your vehicle — check brakes, tires, battery, and lights before every ride. A malfunctioning vehicle is a safety hazard regardless of what RideGuard detects.
• Ride within your skill level — new riders should start slow in open, safe areas. Speed and difficulty should increase gradually with experience and guardian approval.
• Never ride under the influence — operating any vehicle under the influence of alcohol, drugs, or any impairing substance is prohibited and illegal.

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Parent and Guardian Responsibilities

A parent or guardian who sets up a RideGuard family takes on the following responsibilities:

• Ensuring every rider they add has been informed that their location and ride data will be shared with the family.
• Setting appropriate Safe Zones and speed limits for each rider's age and experience level before rides begin.
• Verifying that all riders have proper safety gear before leaving home.
• Maintaining an active device with push notifications enabled so alerts are received in real time.
• Having a clear emergency plan — including knowing who to call and how to reach the rider's location — that does not depend solely on RideGuard functioning.
• Reviewing ride history and safety scores regularly and using them as the basis for conversations about safe riding habits.

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Device and App Requirements

For RideGuard to function as intended, please ensure the following before every ride:

• The rider's phone has at least 20% battery at the start of a ride — or is charging on the vehicle.
• Location permissions are set to "Always Allow" so tracking continues in the background.
• The phone has a cellular or data connection — GPS and alerts depend on connectivity. Offline areas will have gaps in tracking.
• The RideGuard app is updated to the latest version for the most accurate crash detection and alert logic.
• Push notifications are enabled on both the rider's and guardian's devices.

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Reporting Safety Concerns

If you witness unsafe behavior by another RideGuard user, experience a failure in our safety features, or have a concern about how the app is being used, please contact us immediately:

• Email: support@gorideguard.com
• Include as much detail as possible — the type of concern, when it occurred, and any relevant context.
• We take all safety reports seriously and will respond within 24 hours for urgent issues.